FREE 2-DAY US SHIPPING for orders over $100

Shipping & Returns

Shipping

  • Free 2-day shipping for all orders over $100. $5 flat rate shipping for all other orders.
  • We do not offer international shipping at this time.
  • You will be provided tracking information once your order has been shipped via email
  • Disclaimer: Due to COVID-19, carriers may experience unexpected delays to their standard transit time.

Returns/Exchanges/Refunds

  • To be eligible for a return, your item must be new and unopened. Simply return your product within 30 days of purchase for a full refund. To complete your return, we require a receipt or proof of purchase.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at concierge@jaqjourney.com
  • To return your product, you should mail your product to:  
    2875 S Ocean Blvd.
    Suite 200-22
    Palm Beach, FL, USA, 33480

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.